Have you ever been so
impressed with someone's customer service you felt compelled to write about it?
I was last night. So let me start with thank you Steven from Bunnings at Mt
Gravatt, who served us last night.
Now I will go back and
explain why and how it was such good service. Slowly, slowly I have been
working on the backyard. Three pallets of grass, a veggie patch that seeds have
turned into seedling, fruit trees, pineapple plants, the list goes on. The yard
is not only turning into a yard that will produce a lot of fruit and
vegetables, it is (hopefully) a yard that is beautiful and relaxing.
My next goal is to build the
paved area near the veggie patch, that is currently a muddy playground for
Jarvis and his cubby. I have already dug out the area so next step is a small
retaining wall. In theory I know how to build this, thank you google. But
having never done this we will soon see if I am successful.
Off to Bunnings to get the
wood. First trip, unsuccessful. Too long to fit inside our car. Three phone
calls over the next few days and Susie and I went last night to get the wood
and courtesy trailer. We get the wood, but not the trailer. I was not
told once in the three phone calls to bring my drivers licence. Drive
home, pick up Justin, Jarvis and licence. We figured we needed Justin's muscles
to lift the wood.
We all go back to Bunnings,
this time we got helped by Steven. Connect first trailer, load wood, test
lights. Not working. Off load trailer, connect second trailer, lights not
working. Steven runs back inside to get another cable. He actually did run and
not dawdle.
Second cable, lights still
not working, so it must be our car. Bummer, we cannot hire a trailer without
working lights. So at 8pm at night we are all standing around the Bunnings
carpark trying to figure out how to get the wood home, when Steven offers to
drive the wood to our house in his ute!
So out of the goodness of his
heart Steven loads up the wood into his ute and drops it off at our home, plus
helps carry it to the house. Wow! How is that for amazing customer service?
I phoned Bunnings first thing
this morning to tell them what amazing customer service we got from Steven last
night, the woman on the phone was very 'what ever' about it. So not having
Steven's last name or no way to contact him I am putting a huge thank you out
there for him.
If you ever go into Bunnings
at Mt Gravatt and get served by a young blond Steven tell him the crazy Lesbian
lady with the red hair and Asian baby thanks him. Oh yeah that is another story
for another time.
One of the boards of wood that caused so much grief.
