I have worked in retail a long time, so now one thing I appreciate is genuine, good, customer service. Today I got amazing customer service!
This is how happy I look after great customer service! Scrunchy nose is a sign of real happiness with me.
Over the last two weeks my poor overlocker had just sat there, wanting to be fixed. I attempted to take out the old needle on several occasions; I even got Justin to try. Okay yes I know if I could find the tool kit and the instructions, life would be easier.
I decided to take it to Sewco at Mt Gravatt, as my sewing and mending pile was growing. I was more than willing to pay to have it cleaned and for the new needle to be inserted. However, Janette (who served me) not only cleaned and replaced the needles, she did it for free AND she was patient enough to show/teach me how to do it.
They hold a half hour class for $35, on the how to basics with your overlocker, I am definitely asking for this as a birthday present!
Again, I cannot comment enough on the great service, she even recommended other fabric places I could go in my quest of finding fabric with maps on it.